Providing the customer with a price isn’t the final step – obviously. You still need the potential customer to make the purchase. Because many businesses don’t like to think outside of an immediate sale, they often fail to implement follow-up procedures that pay off after an estimate. They give up after a few emails or calls. Remember: Persistence is key. If you understand your customers’ journey, you know that this is all a part of the decision-making process. Now, you just need to give potential customers the information they need to make the final leap.
To help with your follow-up, create a process for your typical sales cycle armed with information on average close rates and the time it takes to complete a deal. With a customer relationship management program (CRM), you can define these stages and easily keep track of progress. Map out what information you will send at each part in the process. Consider creating an email series that checks in on the customer every few weeks and reiterates how your business can help. Send the proposal with an invitation for an in-person meeting, visit, or phone call the following week to continue the momentum of the conversations. Tweak the messaging of your emails to determine what resonates with prospects. You’ve gotten this far. Don’t fail at the follow-up.
Building Trust. Trust takes time. When you are sending marketing material to a potential customer, there just isn’t always time to create a trusting relationship. But there are things you can do to prove you are credible, which is a step in the right direction. Credibility starts with a good reputation and a good design which inspires confidence in the viewer. When designing, follow modern design standards and practices to create a clean, easy-to-read campaign. In addition, marketing content full of misspellings and poor grammar can be a red flag for customers. It says little for your business’s ability to pay attention to detail and reduces your credibility as a professional organization. Finally, you need compelling testimonials or case studies that showcase the results you can deliver, the type of working relationships you have, and how you solved problems for previous customers.
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Dr. Elijah Clark (June 4, 2023). The Follow-Up [Web log post]. Retrieved from https://elijahclark.com/the-follow-up/
