According to a study of 362 marketing agencies, 95% of the agencies believed they placed a priority on the needs of their customers. Additionally, 80% believed they delivered a superior customer experience. While businesses may believe they place a priority on customer services, the same study found that only 8% of customers agreed that these businesses prioritized customer service.
The relationship between businesses and customers are often one-sided. Where businesses may only see customers as numbers, customers want to be seen as individuals. Creating genuine customer experiences are about providing a unique value, surpassing expectations, engaging customers, and remaining honest.
Successful businesses find ways to satisfy and build customer relationships, as they should. Customers are spending their money to partner and invest with your business. They are your brand ambassadors who will promote your business to their friends and family. You should make it a priority to satisfy their needs and concerns. You can help your business get ahead if you can master the art of customer relationships and build loyal followers.
— For more lessons like this, purchase your copy of Act Like a Business: Think Like a Customer by Dr. Elijah Clark from all major bookstores. —
Dr. Elijah Clark (March 18, 2023). Customer Satisfaction [Web log post]. Retrieved from https://elijahclark.com/lesson-166/