The Courting. In relationships, everything starts perfectly. You show the prospect your best self as the ideal candidate for a long and fruitful relationship. The seduction begins. Promises are made, benefits explained, enticements for loyalty are offered, and declarations are made as to how you and they can create magic together. They find you to be a worthy partner and the two of you begin a wonderful journey.
The Breakup. As the months go by, they start to feel unhappy that you aren’t paying much attention to them. You forgot their birthday and the last time you were together you were caught flirting with another prospect. They stop answering your calls and the last time they visited something just felt different. Eventually, they start complaining about small things and indirectly question what you are doing with their money. You see it in their behavior that the relationship is coming to an end.
The reality is that the relationship was over a long time before it ended because of those small things that you did or didn’t do which got you to this point. It could have been something as simple as not responding fast enough to their email or text, not paying attention to their needs and wants, or that you’ve failed to notice and respond to how they’ve changed as a person. Either way, they are no longer attracted to you, and they no longer believe in your optimism about the future.
— For more lessons like this, purchase your copy of Act Like a Business: Think Like a Customer by Dr. Elijah Clark from all major bookstores. —
Dr. Elijah Clark (November 29, 2021). Building a relationship with customers [Web log post]. Retrieved from https://elijahclark.com/lesson-147/