Keeping customers satisfied requires:
• Keeping customers engaged in the sales process and current in the market.
• Educating customers on why they should choose you over your competition.
• Knowing the needs of your customers (through market research and testing) and satisfying those needs.
Not every customer is destined to be a life-long customer – but if you follow the tactics above, both you and your customer will be set up for a happy and productive relationship.
Dr. Elijah Clark (March 1, 2021). Keeping your customers satisfied [Web log post]. Retrieved from https://elijahclark.com/lesson-108/