Dallas Business Consultant Elijah ClarkDallas Business Consultant Elijah Clark

Effective Communication

Many customers will discontinue business with you simply because they are confused about something or misunderstand your contract. Effective communication is key to a healthy relationship.

As a representative of your business, you should be involved in, and dedicated to, the satisfaction and growth of customer relationships within your business. When working with customers, know why the customer selected you in the first place.

Keep sight of customer goals and pursue those goals relentlessly to satisfy your customer. Chances are your customers have a good reason for wanting to work with your business or purchase your product or service. Ask what that is and why, today of all days, they chose to make the move.

— For more lessons like this, purchase your copy of Act Like a Business: Think Like a Customer by Dr. Elijah Clark from all major bookstores. —

Revenue Growth

When your business maintains a healthy relationship with customers, revenue will always increase considering current happy customers tend to purchase more. There is also the potential for a satisfied customer to purchase additional products or services when offered the option to bundle those products and services. For instance, if a satisfied loyal customer has home insurance from an insurance company that they trust, there is a high probability that the customer will also purchase property and auto insurance from that same company.

Retention Cost: The cost to service existing satisfied customers is substantially less expensive than that of acquiring new customers considering there is no acquisition cost, your business should already know the needs and wants of existing customers, and active customers will have fewer queries and complaints as they are already aware of your business’s processes, products, and checkout flow.

— For more lessons like this, purchase your copy of Act Like a Business: Think Like a Customer by Dr. Elijah Clark from all major bookstores. —

1 2 3
READY TO GROW YOUR BUSINESS?
Daily Business Motivation
Daily Business Motivation
Daily Business Motivation
Daily Business Motivation
Daily Business Motivation
Daily Business Motivation
Daily Business Motivation
Daily Business Motivation
Copyright 2022 Dr. Elijah Clark Enterprises - Sitemap - Policy - Fees