Dallas Business Consultant Elijah ClarkDallas Business Consultant Elijah Clark

Creating an email list

An accurate mailing list of current customers is a goldmine. These lists are important as they provide leads for generating sales, testing new products, and providing feedback.

An email list is simply a list of emails that businesses have gathered from visitors or customers that either selected or would like to receive information, updates, discounts, and other details about your business in a digital format that is sent to their email inbox.

Email marketing is the best way to connect with customers. In fact, email is 40 times more effective at acquiring new customers than Facebook or Twitter.

To take advantage of connecting with customers through your compiled email lists, you need to work on email list building, which is the act of getting more people to subscribe to your emails. The more you encourage visitors to subscribe to your email, the stronger your email list will be.

Cleaning your email list of leads

I recommend cleaning your email list every three months to start. Think of it as your quarterly cleaning. As your list gets bigger, shorten the intervals between scrubbings to keep up with the increase in volume.

In addition to setting specific timeframes for email list cleaning, you should also watch out for red flags that indicate your list is getting a bit bloated.

For example, your Open Rates Are Lower Than Ever. A low open rate suggests that many of your subscribers don’t want to read your marketing messages. There are many reasons that this happens; they may have selected another provider, already bought your product, or simply don’t need the service any longer. However, the reason doesn’t matter because you can’t control it. But, you can limit the fallout by cleaning your email list.

Before You Start Cleaning Your List, Check for Hard and Soft Bounces. There are two types of bounces in email marketing: soft and hard. A soft bounce indicates a temporary deliverability issue. Your email service should attempt to send the email again, and it will most likely go through.

Hard bounces, however, are bounces that never go through. The email address is wrong, the domain no longer exists, or the email server has blocked delivery.

Many email services will automatically clean hard bounces. Others will force you to clean your list to get rid of addresses.

Should you purchase leads?

‘Buying leads’ is when you use a provider’s database to purchase leads that match your buyer criteria.

Sounds like a winning situation, right? While you’ll meet those target numbers and have plenty to work with, it’s important to remember that nothing is perfect.

However, 68% of businesses are struggling with lead generation, so it makes sense that purchasing lists is still a common practice for generating leads.

In order to survive (and thrive), every business needs a steady stream of new leads, which will keep you busy and help to push your revenues higher.

Finding new leads isn’t always an easy task. To uncover them, businesses must adopt a range of lead generation techniques, and they’ll absolutely have to know when to buy leads, and how. It’s often essential to the very survival of their business.

So if you’re planning to purchase a lead list, don’t feel ashamed about it. It happens. It is important that you understand, however, exactly what you’re getting yourself into. In order to get the most value from your list, you’ll need a clear and concise plan for the data once you obtain it.

Adding your business to directories

A business directory is an online list of businesses within a particular niche, location, or category. One way local businesses can get found by online searchers is through inclusion in business directories.

The reason this matters is because, getting your local business’ NAP (or Name, Address, Phone number) information listed on directories, online business listing sites, and citation sites helps to improve visibility, but backlinks from these sites can also have a benefit to search engine optimization (or SEO).

I typically use directories to quickly get my business out to the masses. This could be either traditional phone books, search engines, business directories, etc. However, I do this not just to gain new customers, but also because I may need the website traffic. If no one knows I exist, then there is no way that I can sell my product or service. Not only that, but directories, unlike social media, have users that are looking for my services. No one goes to social media and searches for a business consultant. They likely use directories and search engines for these searches, and I absolutely need to be listed to take advantage of the situation.

Should you record phone calls?

Call recording is something that I live by. It’s valuable for businesses of all sizes for training, customer service, and performance.

Simply put, I use it not just for employee monitoring, but also for marketing and content when needed. For example, if I record a consulting call, I may want to use that call for a podcast if it has good content. Of course I edit out personal information, but often I have excellent conversations that I like to transcribe or share.

Furthering on the transcribing, if I’m also doing a consultation or interview on the phone where I ask the client questions and they answer those questions for the benefit of adding the information to their plan or strategy, then that recorded call is also a great tool for gathering the information. Through the years, I’ve found that a recorded phone call is much better than any notes that I take.

Increasingly, organizations are opting for cloud-based call recording software as an alternative to premises-based call recording systems. Cloud-based call recording is what’s known as software-as-a-service (or SaaS). It offers transparent pricing, compatibility with existing software, easy management, and simple solutions for data storage and backup.

There are specific laws in place for recording phone calls. The laws tend to vary between states, and they dictate how businesses must approach topics of knowledge and consent before capturing recorded calls, computer usage, email exchanges, or wireless communications.

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