Dallas Business Consultant Elijah ClarkDallas Business Consultant Elijah Clark

Business Crisis Management

Definition of crisis management

A crisis management is the way that a person or business handles an emergency. In a family, this could be a member having to suddenly go to the hospital because of an accident. In a business, a crisis can be anything from a defective product recall or an economic change that causes a drop in sales.

How crisis management relates to business

Within the marketing industry, having the ability to understand and react promptly when crisis arises is crucial for maintaining the businesses market share, trust, and reputation. Not managing a crisis properly can have the potential to damage carefully developed equity, and spoil consumers’ quality perception (Chen, Ganesan, & Liu, 2009).

Personal experience with crisis management

As an online marketer, I run into crisis management issues oftentimes on a weekly basis. Each week I monitor my clients websites ranking through analyzing Yahoo, Bing, and Google search engines for algorithm changes. It’s normal for search engines to change their algorithm and I do advise my clients that their website rank may change drastically if such a change occurs that may affect their website. Once this happens, a site that previously ranked on the first page could drop out of the search engine completed. As this occurs, It usually causes a loss in site traffic and sales. The solution to this is for me to research and analyze the issue, check whether it’s a search engine issue or a website issue and then correct or explain to the client that recovery is impossible.

Summary of About the Crisis Marketing and The Crisis of Marketing

This article focuses on the global economic-financial marketing crisis. According to the article, marketing may be just the solution for many companies to get out of the crisis, but what is sadder is that a lot of them do not realize it (Cornelia & Mihaela, 2011). The article tackles the subject of why marketing is needed within a failing economy and how to successfully implement new strategies to help increase and sustain profit and productivity.

Avoiding negative impacts of a crisis

Research has indicated that a proactive strategy may have positive consequences on consumer perception if the crisis is responded to with a constant, active, and firm response (Chen, Ganesan, & Liu, 2009). The business being affected should respond quickly to the crisis and should focus their attention on building and strengthening consumer trust. During a crisis, marketing strategies should be analyzed and focus on resonating emotionally with the consumer through a human, friendly language (Cornelia & Mihaela, 2011). Without proactively managing the crisis, the risk of negative impact rises.

 

Credits

Cornelia, M., & Mihaela, B. (2011). ABOUT THE CRISIS MARKETING AND THE CRISIS OF MARKETING. Journal Of Academic Research In Economics, 3(3), 311-316.

Chen, Y, Ganesan, S., & Liu, Y. (2009). Does a firm’s product-recall strategy affect its financial value? An examination of strategic alternatives during product-harm crises. Journal of Marketing, 73(6), 214–226.

Content Management Systems CMS

Stay Updated With a CMS

With some websites, having fresh content is mandatory to gain new and repeat clients. With a Content Management System (CMS), you can keep your site updated with the latest news articles, products, and services. You have full control over what you want to put on and take off your site.

Updating:

Your website needs to be easily upgraded with new content on a regular basis. A CMS gives you full control so that you can easily add new updates and blogs to your website without having to call a programmer to do it for you.

Results:

All content can be managed through a simple user interface that allows for quick task completion. The Administration area is easy for all to use, and can involve multiple access levels for various management controls.

With a CMS, you can easily implement and manage:

  • Article publishing
  • Website forums
  • Photo galleries
  • Surveys and polls
  • Projects
  • Interactive event calendars
  • Complex data entry forms

Matching user personas to Adwords campaign

Competitive:

Professional Web Design

Beat out your competition.

Build a successful online brand.

The competitive persona will be looking for a company that knows what they are doing. This ad shows that we are a professional company and we know how to help them get to the top of their industry.

Humanistic:

Affordable Web Design

Stay connected with your customers.

We have a plan to help you succeed.

This ad will be great for the humanistic persona as it explains to them that they will be able to stay connected with their customers online. It also shows that they can contact us and we will speak with them to come up with a plan for their company’s success. “Affordable web design” will be their search word, as they normally don’t like large companies due to them not being relationship oriented. This ad is designed to create comfort and ease. 

Methodical:

Professional Web Design

Proven success stories

100% Satisfaction Guaranteed

I chose the “professional web design” headline to draw in the methodical personality because it shows that its not a freelance or amateur company. By also mentioning proven success and 100% satisfaction, this user will be likely to visit the website and view the portfolio and testimonial section of other customers. Providing money back will also provide further proof that we are trustworthy and customer friendly.

Spontaneous:

Affordable Web Design Offer!

Low cost web designs

Get started on your website TODAY!

This headline was used to draw in the spontaneous persona, as they are normally looking for easy, fast and affordability. They want quick answers and this add shows that we are affordable, easy and that they can get the answer they are looking for fast.

Push Email on iPhone/iPad/Mac/iOS Devices

Because I seem to be the only person that understands how to get true imap push email notifications on an apple device, I decided to share the how to. This tutorial will give instructions on how to get push emails (that mens your emails will arrive in less than 5 seconds after its sent from a third party). The trick here is a combination of using your iCloud @me account and your IMAP or Domain Email account. I’m sure you may already know how to forward your email, but this tutorial will explain how to also send and reply from your @me account while using your IMAP/domain name.

First make sure to sign up for an @me account and forward your IMAP account to your @me account. (don’t ask me how, Google it or ask your email hosting company)

1. Delete any email account you already have setup.
2. Setup a @me account if you dont already have one.
3. On your ios device go to settings.
4. Click icloud, sign in and make sure that “mail” is turned off.
5. Click “mail, contact, calendars”
6. Click “add account” and enter account info for imap account and click “other”
7. Click “add mail account” and enter iCloud/me account info and click “next”
8. For incoming mail server, use host name: imap.mail.me.com >> enter @me email address and password.
9. For outgoing mail server, enter your imap account info.
10. Click next and make sure everything is checked for approval.
11. go back to the account screen and under “IMAP Account Information” where it says “Name, Email and Description” remove the @me email address and replace with your imap email address and save settings and get out of settings.

If the above doesn’t work, then go back and check to make sure everything stuck.

The end result is that you will be able to send, receive and reply from your imap account all while also getting push notifications.

You can also do the same thing on your iMac or Macbook or MacBook Air mail app.

The thing to understand is that the incoming mail server must be your @me account and the outgoing server must be your IMAP account.

If you have trouble, just be sure to read these instructions carefully and try again. You may have to remove your email accounts and redo them at first. Be sure to disable mail from your iCloud settings as well.

Feel free to ask questions below, but make sure you first carefull read the instructions. 

Analyzing Project Feasibility

Making a Business Case
It is important to calculate the profit estimate when taking on new projects. Determining the net present value (NPV) of a project helps determine if a project should be accepted or rejected. The NPV is an important method to use in concluding the value of projects. The NPV formula determines the value of an investment based on its discounted cash flow. The NPV is calculated by subtracting the project cost from the present value (PV). The NPV capital budgeting rule suggest that projects with a positive NPV should be accepted and projects with a negative NPV should be rejected. According to the NPV capital budgeting rule, the firm could benefit from approving this project because of its positive NPV. Based on the positive NPV, this project can be assumed a valuable investment.

Project Risk
If there is concern regarding risk associated with the project, the firm could optionally use a cut-off threshold. A cut-off threshold prevents project budgets from going into the negative by using cut-off numbers that determine when and if a project should be shut down and abandoned. A project should be abandoned if the value is too low and the expected revenues do not justify further project investment. In addition, putting the project together in stages and with budgets for each stage can reduce risk. Upon each stage completion, the firm would invest into the next stage. Consequently, the financial risk would be minimized.

Decision Justification
Considering the NPV for this project is positive, it will likely generate positive cash flow and would not do any harm to the firms’ status quo. Having a positive NPV suggests the project will generate value for the shareholders’ wealth. If the NPV value is accurate and the project is successful, it could potentially have positive effects on the firms’ equity value.

In addition to the benefits, there are considerable risks and disadvantages of using NPVs. Considering NPVs are based on only assumptions, it does leave room for error. A small company could have a difficult time providing reliable estimates based on the NPV data. Minor changes in the interest rate could affect the projects discount rate, which could drastically affect the projects NPV. A concern of the NPV is its requirement to make calculated projections. In most scenarios, the formula will not be 100% reliable. Before deciding based solely on the NPV, a discounted cash flow analysis should first be analyzed. Although the NPV formula does present a feasible projection of cash flow, it does not present the projects actual return. Because of the difficulty of determining an exact valuation, there could be unforeseen cost, which could incur a negative cash flow rather than a positive one.

Something else to take into consideration when investing into a project is the IRR. Both NPV and IRR are tools used to evaluate potential project investments by measuring capital budgeting, which is the process used to determine significant business investments. While NPV examines cash flow value based on the discounted rate, the IRR defines the rate of return for a project based on the stream of cash flow. IRR is the discounted rate that converts the present value to zero by making the current value of cash flows equal to the present value of cash outflows. Disadvantages of using IRR is that it is not ideal for long-term projects considering the calculation does not evaluate discount rates. Another limitation of using the IRR is that the method does not consider the initial investment amount. This can present a problem when comparing two alternative investments based solely on the IRR. Businesses can use both NPV and IRR to assist with making investment decisions. However, there is no 100% method to use, which will guarantee a positive return on investment. When making an investment decision, the investor should take into account the IRR, NPV, and other investment indicators including risk, and alternative options.

Working With SEO

In order to create a successful search engine optimized (SEO) website, the designer must be sure that the website is well put together. In creating this website, the designer must first be sure that the website is appealing to the user and that the site is easily navigable. The way to create the proper architecture for a website is to be sure that the site is flat and has minimum user clicks to get to the destination page. “A great tip is to identify your most authoritative pages using the ‘Top Pages On Domain’ tool at SEOmoz and use those pages to add some authority to others by linking out to them” (Baxter, 2009).

In addition to creating the proper navigational structure of the website, the designer must also check for broken internal and external links. Some tools to use for finding broken links consist of “Xenu’s Link Sleuth” tool and “Web Link Validator” tool which will crawl through the website and recognize any broken links.

Another technique for helping with the architecture of a website is to check the server header response code and to also check the site for duplicate content. If either of these is wrong in their results, they should be corrected. While some of the concerns may need to be fixed by the sites developer, others can be fixed by simply changing some wording or taking the proper steps with the search engines to correct the information.

The final steps that the author explains in order to make sure that a website has the proper architecture is to be sure that the site has one main URL by setting up a canonical 301 redirect. In addition, also be sure to remove the developmental site that was used to originally create the website. By leaving the developmental website on its server, this creates duplicate content that can get crawled by search engines and create a negative impact on the website. Once the live site is up and running, the developmental site should be taken down.

Credits

Baxter, R. (2009). Diagnose critical website architecture issues for seo. Retrieved June 18, 2010, from http://www.searchenginejournal.com/seo-website-architecture-issues/9760/

A phenomenology research method

Based on my research of a phenomenology, it uses descriptive analysis to capture experiences (Sanders, 1982). The method evaluates experiences and brings them closer to lived phenomena (Sanders, 1982). A phenomenology study is a method used for unfolding human experience by examining the uniqueness and commonalities of events and circumstances. A phenomenology approach is recommended for continually evaluating biases and presuppositions (Sanders, 1982). A phenomenology study focuses on understanding the meaning of human experiences by analyzing the pure and unencumbered visions of experiences. A phenomenology research design comprises of three components, which are a) determining limits of who and what is to investigate, b) data collection, and c) phenomenology analysis of data (Sanders, 1982). The data collection techniques used in phenomenology research include in-depth, documentary, and observation. Additionally, it is essential that interviews conducted are recorded and transcribed.

Additional Reading

Sanders, P. (1982). Phenomenology: A new way of viewing organizational research. Academy Of Management Review, 7(3), 353-360. doi:10.5465/AMR.1982.4285315

Qualitative research methods

Qualitative research methods work to understand and discover experiences, perspectives, and insight of participants (Hiatt, 1986). An advantage of a qualitative approach is that study participants are not constrained to a predetermined set of responses (Harwell, 2011). A downfall of the study in regards to collecting data is that it is expensive considering the amount of time needed to collect the data. Qualitative research consists of using lived experiences and interpreting the phenomena (Denzin & Lincoln, 2005).

Quantitative research methods focus on increasing objectivity and typically interested in future prediction (Harwell, 2011). Features of quantitative research include instruments used for collecting data, which often include test, reliance, probability theory, and surveys for analyzing statistical hypothesis that relate to research questions. Quantitative methods are considered deductive in nature considering collected data create general inferences about the characteristics of a population (Harwell, 2011). A quantitative method often makes assumptions that there is only a single truth that exist, which does not include human perception (Lincoln & Guba, 1985). A quantitative approach is beneficial for gathering information. The problem with this approach is that it does not cover the reason for why certain data concluded in a certain manner.

Mixed methods combine qualitative and quantitative methods by linking their differences while addresses a research question (Harwell, 2011). The key principle of mixed methods is that various forms of data should be collected by using multiple strategies and methods. The methods should assist with reflecting complementary strengths and weaknesses that do not overlap. The mixed methods study should create insight that is not possible with only a qualitative or quantitative approach. Mixed methods produce opportunities for approaches with weaknesses and presents opportunities by correcting method biases (Harwell, 2011). Mixed methods approach uses balance for efficiently collecting data. The concern with using a mixed methods approach is that the method struggles to complement, and not duplicate each approach (Harwell, 2011).

Research study methodologies are characterized as either qualitative, quantitative, or a combination of both, which is referred to as mixed methods. Of the methods, neither can be considered the best method without factoring the goals and objectives of the research. Research that desires to focus on interviewing lived experiences of participants should use a qualitative approach (Harwell, 2011). In contrast, a mixed methods approach should be used for research that needs a combination of qualitative and quantitate approaches to justify the goals and objectives.

 

Additional Resources

Denzin, N. K., & Lincoln, Y. S. (2005). Introduction. In N. K. Denzin & Y. S. Lincoln (Eds.), The SAGE handbook of qualitative research (3rd ed., pp. 1–29). Thousand Oaks, CA: Sage. doi:10.1108/09504120610655394

Hiatt, J. F. (1986). Spirituality, medicine, and healing. Southern Medical Journal, 79, 736–743. doi:10.1097/00007611-198606000-00022

Harwell, M. R. (2011). Research design in qualitative/quantitative/mixed methods. The Sage handbook for research in education. 2nd ed. Los Angeles, CA: Sage, 147. doi:10.4135/9781483351377.n11

Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Newbury Park, CA: Sage. doi:10.1177/144078338702300329

Work Productivity

Performance is dependent upon satisfaction toward the party most benefitted. Additionally, the ethics of the organization and its leadership have a tremendous affect on the morale of the employee. If morale is down, then work productivity may also slack. According to a research by Chekwa, Ouhirra, Thomas, and Chukwuanu (2014), 75% of employees have no desire to work for a company with poor organizational ethics. Additionally, research has discovered that leaders are responsible for creating healthy environments by supporting  employees (Avolio, Walumbwa, & Weber, 2009). Leadership is crucial when developing productive employees and influencing employee morale and satisfaction. To implement and maintain morale, leaders should place importance on stress prevention programs and develop effective communication methods with employees to discover and address issues regarding dissatisfaction and ethical dilemmas (Chekwa et al., 2014). Additionally, research has discovered that leaders are responsible for creating healthy environments by supporting  employees (Avolio, Walumbwa, & Weber, 2009).

 

Additional Readings

Avolio, B. J., Walumbwa, F. O., & Weber, T. J. (2009). Leadership: current theories, research, and future directions. Annual Review of Psychology, 60, 421–449. doi:10.1177/0149206310393520

Chekwa, C., Ouhirra, L., Thomas, E., & Chukwuanu, M. (2014). An examination of the effects of leadership on business ethics: Empirical study. International Journal Of Business & Public Administration, 11(1), 48-65.

Mentzer, J. T., Myers, M. B., & Stank, T. P. (Eds.). (2007). Handbook of global supply chain management. Thousand Oaks, CA: Sage Publications.

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