Dallas Business Consultant Elijah ClarkDallas Business Consultant Elijah Clark

Common Interest

In a relationship, it’s important that you have common interests. It’s hard to keep a relationship moving forward if you have nothing or little in common. Factors that customers consider when entering a relationship with your business include the business’s reputation, niche, work ethics, communication, customer service, and if your business has the resources to meet their needs.

Customers select you for a reason. In the initial meeting with your customers, you should try to determine that reason by simply asking, “What is it that you want from me or my business in this relationship?” or “Why did you decide to meet with me today?” Additionally, ask yourself what you want from your customers and always outline that during the meeting. Don’t just focus on the product or service benefits that you offer, but also outline your unique processes in achieving results.

Terms of Agreement. Once you decide on how the relationship should move forward, write it down and make it clear. Just because you understand your terms, does not mean that your customer has a clear understanding. If you are selling a product on a website or through a physical location, you should have important terms mentioned multiple times during the course of business, in contracts, and on your website. Furthermore, educate your customers to prevent confusion about the terms. If you can create a solid and mutually rewarding foundation with your customer, the rest of the relationship will be smooth.

Effective Communication. Many customers will discontinue business with you simply because they are confused about something or misunderstand your contract. Effective communication is key to a healthy relationship. As a representative of your business, you should be involved in, and dedicated to, the satisfaction and growth of customer relationships within your business. When working with customers, know why the customer selected you in the first place. Keep sight of customer goals and pursue those goals relentlessly to satisfy your customer. Chances are your customers have a good reason for wanting to work with your business or purchase your product or service. Ask what that is and why, today of all days, they chose to make the move.

Most customers already believe they know what they want, very often they do not want your opinion, and want only for you to provide them with the product or service requested. While this is often ok, you should still try and understand what they are trying to achieve, or you may end up with poor reviews and an upset customer who feels they wasted their time. It all comes down to staying focused on the goals of the customer and the strategies for achieving those goals. Two primary questions to consider asking customers when attempting to understand their goals include:

  • What is your goal for using or purchasing this product or service?
  • What results are you expecting by using this product or service?

Asking these questions will help demonstrate a genuine concern for your customers and they will, most often, appreciate your sincerity.

Cost Per Click

Google’s Ad Rank program is designed to help you display the most relevant ad content to your customers and to provide an equal system that benefits both the customer and your business. The Ad Rank system is controlled by your ad quality, which is determined by the websites click through rate (CTR) and ad relevance to landing page content and keywords used. Ad Rank works by helping customers gain satisfaction through seeing more relevant ads to their keyword, and you get to show more relevant ads for your product or service so that you attract the right customer group. The result is that your business gains satisfied and relevant customers. Additionally, Ad Rank is used to determine where (and if) your ads appear and how much you pay each time a user clicks on your ad. The ranking system is created using a mathematical formula that decides which ads appear within the top positions of Google’s AdWords.

A cost-per-click (CPC) is the amount you choose or agree to pay each time a potential customer clicks on your Google ad in AdWords. A Quality Score is a numerical estimate based on the overall combined quality of your ads, keywords, and landing pages. The formula used to create your Ad Rank is: Ad Rank = Max CPC x Quality Score.

Example Case Study. Mike’s Biscuits (MB) has a current quality score of 3 for the keyword “Dog Biscuits.” To find the Ad Rank position, MB can calculate the Max CPC ($4) by the Quality Score (3), and the result equals 12. If MB raises its quality score to at least a 7, the company could easily lower its CPC to $2 and end with an overall rank of 14. With a higher quality score, MB can pay half the cost and rank higher than with its lower quality score of 3 and budget of $4. To raise its Ad Rank position, MB should focus on raising its quality score by increasing its click-through-rate (CTR), keyword relevancy to users’ search query’s, and by creating an optimized landing page that holds original relevant content. The higher the quality score, the lower the CPC. Ultimately, the Google quality score system allows for the prevention of advertisers to pay their way to the top of the search results within Google’s search engine. With this system, the higher quality score will save the advertiser money, create better placement, and increase the business’s revenue.

Distribution Strategy for Press Release

The social networking sites that your company can use to release its press release are Facebook, Twitter, Blogger, and Feed Burner. Within each of these sites, you can gain a different audience of users that will link back to your website for the full press release.  This will allow for more traffic and more sales for your company.

Distribute your press release through popular wire services including:

  • Business Wire: www.businesswire.com
  • Market Wire: www.marketwire.com
  • PrimeNewswire: www.primezone.com
  • PR Newswire: www.prnewswire.com
  • PRWeb: www.prweb.com

The reason for publishing with these wire services is to maximize the distribution of the release. By publishing with these services, it allows for the press release to be seen by followers of these sites and will be indexed by many more distribution services and search engines. By using this method, it will allow for further geographic reach of the press release. In addition, by placing the press release on popular sites, it allows for your business to link those users viewing the release back to the company website.

Social networking sites that shoukd be used for distribution will include Google, Yahoo and other vertical market portals including a Really Simple Syndication (RSS) reader.

Keyword tags should also be used to create for a better marketing campaign that will be beneficial to search engines indexing the media release.

The company blog should include information on the press release and will be used as a tool to link readers and followers to the pressrelease page where they can read the full release.

The company blog should also include social networking bookmarks, connections and an RSS feed for users to stay updated with the sites news releases and additional content. By using share tools for facebook, twitter and other social networking sites, it will allow forreaders of your businesses blog and media room to distribute the information to their followers on those specific networks.

The press release should be available within a designated section of your website which will allow for users to easily search for archived releases. This strategy will also allow for search engine to keep an index of the press release in case the distribution sites have taken down the release and it no longer exist in their archive.

The social media pressroom should have information available in many different formats including audio, video, photos, news releases, background information, financial data, social media connection tools and bookmarking tools. This media room will be designed to market toward the buyers and the journalist.

By creating a media room that updates regularly, this will allow for search engines to search them more frequently and will ultimately result in more traffic, more indexed pages and more sales.

Local markets and journalist that your business should contact will include:

  • Wired PR News: http://www.wiredprnews.com/
  • AllTop: http://business-wire.alltop.com/

your business should also contact bloggers, reporters and journalist from local networking groups.

You should also attend local meet up events and find out where the local journalist are and what they are looking for.  By attending these events and getting to know the local journalist, reporters and editors, you can put together a list of these authors and use them for future press releases. The local meet up groups can be found by using the networking website meetup.com to find dates and schedules of upcoming events.

By starting locally, it will allow for your business to practice its distribution strategies and then expand the techniques international. This same method should be used for some of the local online press release channels also.

The goal is to make the news releases easy to read and understand by its viewers. In addition to these newsletters, you should look to distribute these news releases within e-mail newsletters, RSS feeds and through the use of current employees.

When searching for journalist and buyers, your business should focus on finding what it is that the journalists are looking for in a good press release. Having this information will be crucial in building relationships and relevant content for journalist and buyers. In addition, creating a easy-to-use navigation, search function and share tools will help make journalist jobs easier be conveniently providing all of the content for them to easily find and navigate within the website’s press release.

Another way to be sure that the press release is getting into journalists hands is to be sure to find out what other locations the journalist are going to and what events they are attending. This will allow for Your company executives to personally speak with the journalists. These events may include conferences, trade shows, and other speaking appearances. You should include a link on your website that has a list of upcoming events that you will be attending. These events can be local and international. In addition, this calendar will also allow for journalist to know where to find the CEO.

Another option is to include a call to action within the media room for journalist and bloggers. This could include offering them an interview with the company executive.

The timeline for posting this release within the company’s site and on other wire sites should be two days. On day one, the press releaseshould be emailed to journalist along with bloggers, editors, within the company’s RSS reader and through an e-newsletter release. By day two, the release should be posted on all press release sites, social networking sites and blogs.

Your company should create a relationship with journalist and readers by welcoming their feedback and giving them the story first. Your business shoukd not only release news of big events and happenings within the company, it should also release stories of awards, conferences, products and other unique marketplace information.

Internet marketing is key

Internet Marketing

Internet marketing is key when making sure that customers find your website. Without marketing, your website may randomly be found once everyone couple of months, but it will not generate high revenue for your business. You need to create as much exposure as possible to gain more clients. Just like a great job resume, it’s no good if you don’t send it out to employers. The same goes with creating a great website and not marketing it. If you can’t be found, you will not gain the customer. That is how simple it works.

Internet marketing is relatively inexpensive. Your business can reach a wide audience at a fraction of traditional advertising budgets. The nature of the media allows for consumers to research and buy your products and services at their convenience. Internet marketing gives your business the advantage of appealing to consumers in a medium that can deliver results quickly.

Why or do I need to add a copyright to my website?

I did something different this time around when I built my website. When looking at the footer and how to design and what to add to it. I considered the traditional copyright 2014 Elijah Clark. All rights reserved.

Then I asked myself why I was added it. The answer was that I really didn’t know. I became so used to adding it by default to my own and others websites that it had stuck with me.

Nonetheless, I really never knew why. Do I add it because I’m supposed to? Do I have it to make my site look professional or am I adding it to simply scare people off so that they don’t copy the text?

Either way, after research, I’ve found that there is no real reason to have it at all. The fact is that as long as I’m the first to publish the content, then I own the rights anyway. A website has a great track record of changes and my site content, so I don’t really need the copyright for any protection purposes. People will steal content with or without the text.

So, next. Am I doing it to look professional? Well, I think I did at one point. When backlinking was big and I wanted to add my name next to my clients copyright notice with a link back to my site, it made perfect sense. It was branding. My name didn’t look out of place then. Nonetheless, now that a backlink is deemed bad if it’s coming from a new non-nitch website, I no longer add my name or link.

Either way. No one really cares about the copyright. It scares no one and you aren’t going to lose a client because of it.

From a technical standpoint, the law eliminated the requirement of public notice in 1989. So, it isn’t necessary and up to you on whether Or not you want to include it.

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